Ultimately, the solution allows personalized experiences for their customers. This allows businesses to streamline workflows, providing more efficiency for their teams with better visibility, data and insights into their customers' needs and their teams' performances. Aircall helps businesses meet those objectives by integrating its cloud-based solution into leading business softwares like Salesforce, Hubspot, Zendesk, Slack, Intercom and many others. Over the past year, remote workforces accelerated digital transformation for companies of all sizes and, at the same time, their customers increased their expectations around personalized and convenient service. In an increasingly virtual world, businesses were lacking an easy-to-use solution that could integrate with other critical business applications, and support the communications needs of a dispersed and flexible workforce. The funding round was led by the Growth Equity business within Goldman Sachs Asset Management, and joined by most of Aircall's current investors (DTCP, eFounders, Swisscom Ventures, Draper Esprit, Adams Street Partners, NextWorld Capital, Gaia Capital Partners), showing their renewed trust in the company's vision.Īircall was founded in 2014 with the belief that traditional business phone systems were hard to manage, siloed, and required heavy implementation costs and time. NEW YORK, J/PRNewswire/ - Aircall, a cloud-based voice platform helping companies across the globe manage millions of customer support and sales calls every day, today announced it has raised $120 million in a Series D funding round, bringing the company's total valuation to more than $1 billion. How much to pay yourself as a SaaS founder You can also expect more product features with better transcription and better sentiment analysis. It means that it’ll collaborate with big telecommunications companies to leverage their networks. The company also plans to control a bigger chunk of its tech stack. There will be new offices in London and Berlin as well as new hires in the company’s existing offices based in New York, Paris, Sydney and Madrid. With the new funding round, the company plans to iterate on its product with new integrations with third-party tools, and in particular industry-specific integrations. 15% of them are based in France, 35% in the U.S. New customers include Caudalie, OpenClassrooms and Too Good To Go. When it comes to metrics, it means that signups increased by 65% in 2020. And Aircall has capitalized on this influx of customers. For the past year, many companies have been looking for a new phone system with various lockdowns taking place around the world. In addition to Goldman Sachs Asset Management, existing investors DTCP, eFounders, Draper Esprit, Adam Street Partners, NextWorldCap and Gaia are also participating once again in today’s funding round.Īs a cloud-based software product, Aircall works well with remote or hybrid teams. Admins can see analytics, monitor calls and see how everyone is doing. Agents can transfer calls and put customers on hold. ![]() The service manages the call queue for you and your agents can start answering inbound calls. It integrates with Salesforce, HubSpot, Zendesk, Slack, Intercom and other popular CRM, support and communication systems.Īircall customers can create local numbers and set up an interactive voice response directory. The startup has been building a cloud-based phone system for call centers, support lines and sales teams. Following today’s funding round, the company has reached unicorn status, which means it has a valuation above $1 billion - this is the 16th French unicorn. Aircall has raised a $120 million Series D round led by Goldman Sachs Asset Management.
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